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1. Always use an agent who is regulated by a professional body – preferably ARLA, or RICS or NAEA.

2. Give as much information on your requirements as possible when registering your details with a Letting Agency. This might include start date, anticipated lease length, size, location, permission for pets etc. and will help the agent find you a suitable property quickly.

3. Ask to see a copy of a draft tenancy agreement when you are paying the holding deposit. This will ensure that you are fully aware of the terms you will be asked to sign against, such as the notice period.

4. Ask to see a full breakdown of charges that you will be liable for before, during and after the tenancy. This can include possible charges for check out, renewing your lease, or requesting a reference for your next tenancy.

5. Enquire as to whether a third party independent professional clerk will be undertaking a professional inventory and check in & out for the tenancy as this provides an impartial and thorough benchmark for the condition of the property.

6. It is a good idea to take out a tenant’s contents insurance policy that covers accidental damage to landlord’s fixtures & fittings. Get some quotes but it should not cost anymore then a standard contents insurance policy.

7. During your tenancy make sure any requests and permissions are recorded in writing or email. This provides a paper trail in the event of a dispute or misunderstanding.

8. Find out if the Agent has an ‘out of hours’ emergency number. Who will be managing the property – a local office or is it out sourced to an office out of area? 

Alexandre Boyes have the following advice for our Out of Hours Assistance:

If you are a tenant in one of our Tunbridge Wells managed tenancies please call our office number 01892 525522. If you are a tenant in one of our East Grinstead managed tenancies please call our office number 01342 321142. You will hear a recorded message which gives an emergency contact mobile number.

If you are a resident at one of our managed estates/blocks with an out of office hours emergency, please call our office number 01892 574880. You will hear a recorded message which gives an emergency contact mobile number.


Please do not leave a message on the office number voicemail since this is not monitoried outside office hours. Please only contact the emergency numbers if you have a genuine emergency and please note that you may incur a charge for call outs.

If you are experiencing main supply emergencies you may find the numbers below useful, or you can contact your service providers.

National Gas Emergency 0800 111 999 (British Gas, South Gas Network, Transco)
EDF Electric supply 0800 096 9000
UK Power Networks 0800 783 8838 (electric power cuts)
South East Water 24hr leakline 0333 000 3330
Southern Water – supply and waste water, blocked main drained 0845 278 0845

9. When preparing for check out follow the guidelines provided by your Landlord/Agent and refer to your check in report to make sure the property is being returned (allowing for wear and tear) in the same condition. If it is noted as professionally cleaned make sure it is returned to the same standard. Provide your Agent/Landlord with your bank details and forwarding address so your deposit can be returned as smoothly and efficiently as possible.

10. Rent through an agent with a reliable & trustworthy reputation locally. It will make the experience, be it long or short term, much more enjoyable and less stressful.

To view a list of available rental properties from the Alexandre Boyes portfolio please click here.

For a full breakdown of our fees please click here.

For further advice please contact


Kate Boyes MRICS FARLA
01892 525522