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Headed by Kate Boyes FARLA MRICS, the Block Management team has been in operation since 2007 and is the fastest growing area of the business. Our experienced block management teams understand how good management, presentation, maintenance and efficiently run services can add value to your asset. The block management department is supported by our two property maintenance vans. If you are a client or leaseholder living in a block managed by Alexandre Boyes please log in to view information on your Block via the Resident portal here. An invitation will have been emailed to you to set up your log in.

We are proud of the fact that other estate and letting agents and local professionals recommend our services with 65% of business coming from word of mouth. The award winning team have recently won gold for Property Management Company of the Year at the 2015 Negotiator Awards and were highly commended at the Property Management Awards. Previously the team has been shortlisted and won Silver for the Best Block Management Office at The Sunday Times / Times Property Awards. This year Alexandre Boyes were appointed as the sole letting and managing agent on the first building in Tunbridge Wells converted exclusively to rent as part of the growing build to rent trend.


"This Tunbridge Wells agency is a highly reputable agency offering a range of services. Judges praised its fantastic service standards and high street presence, as well as its ability to ensure excellence is at the heart of everything it does. Judges liked the agency's dedication in using local contractors to minimise landlords' costs, as well as its pledge to make all systems, processes and client communication as comprehensive and transparent as possible".

To view examples of our existing clients please click here

Key components to our Block Management department.

Alexandre Boyes Block Management Brochure

Day to day Block Management

Block Management involves looking after the day to day concerns which accompany owning, or being responsible for, a block of flats or large estate. This includes maintenance work and repair to buildings, gardens, communal areas & handling emergencies (including out of hours).

The team arrange building and lift insurance, directors & officers insurance, organise utility suppliers and ensure compliance with health and safety, fire and asbestos legislation. It is important that we are familiar with our clients properties so we make regular routine visits to the blocks as part of our service.

Financial management

Alexandre Boyes Block Management provides support with the financial side of property management. This includes service charge preparation and collection, ground rent collection, as well as the reconciliation and protection of client funds with Coutts & Co. Bank & MetroBank. We also liaise with accountants.

Strategic advice

The team provide strategic advice relating to long-term maintenance and improvement that is essential when it comes to protecting the value of your asset. We will organise and project manage major works when required, adhering to Section 20 consultation procedures, and arranging competitive tenders for leaseholder’s consideration.

Current projects include external redecorations, new roofs, lift modernisations, balcony upgrades, replacement window programme, historic building window refurbishment and assisting with NHBC claims.


Ensuring that our clients are communicated with regularly is an essential part of our job as property managers. We advocate regular dialogue with our clients and always involve them in the decision making process. We use Resident  which has been designed by Kate Boyes to assist the team in block management. It provides fantastic communication tools including an online voting tool and all tenant email alerts, modernising the way we communicate with clients.

For Developers

We understand that the choice of managing agent can instil confidence in buyers and reflect the reputation and brand of the developer. Our services to developers are not limited to but include; providing advice on lease content and structure, specifications, preparing a realistic service charge budget to issue to potential purchasers, liaising with solicitors on service charge and maintenance enquiries and providing a company secretary role. Existing developer clients include Rydon Homes and Vision Homes.

Our people

Our staff undertake regular professional development training to ensure they up to date with changing legislation. We attend training courses with the Association of Residential Managing Agents (ARMA), the Royal Institution of Chartered Surveyors (RICS), and the CPD Foundation as well as arranging our own in-house training with local professionals.

We are a multi disciplined firm and use the other disciplines and wealth of experience from other teams within Alexandre Boyes as well as utilising our extensive network of professional contacts such as solicitors, engineers, chartered surveyors, professional bodies and contractors to provide well rounded advice and experience to clients. The benefits of being a multi disciplined professional firm cannot be underestimated in our day to day service offering to our clients.

To read about the team that would be looking after your leaseholders and estate and / or block please view Our people page.

Block management software

Kate designed Resident software to make managing property simpler, more transparent, and more cost-effective for her team and for clients and is now used by over 250 managing agents across the UK and Ireland. Resident also powers SELF which is used by Resident Management Companies who choose to self manage their blocks of flats

For more information please visit Resident and SELF.


01892 525522