Alexandre Boyes are recruiting: Property Manager

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Looking for a role in Block Management in Tunbridge Wells? Due to the expansion of our Block Management portfolio and our commitment to continually improving services to our Clients, Alexandre Boyes are recruiting for a fourth Property Manager to join our Tunbridge Wells Block Management team.

Please send your CV to Emma Gasson – emma@alexandre-boyes.co.uk.

Property Manager – Residential Portfolio

  • Tunbridge Wells
  • Office-based
  • Block Management

Alexandre Boyes is a well-established, RICS-regulated managing agent specialising in residential block and estate management across Kent and Sussex, primarily within Tunbridge Wells.

We are seeking a genuinely experienced Property Manager to take responsibility for a low-volume, high-value portfolio of mature and complex developments.

The Portfolio

  • Approximately 450 units across large, established developments
  • Includes high-rise buildings with Building Safety Act and fire safety compliance responsibilities
  • Highly engaged directors and boards
  • Strong governance focus, with ongoing major works and compliance interfaces

This is a portfolio designed for quality, professionalism and long-term client relationships – not volume.

About You

This role will suit someone who:

  • Is an experienced residential Property Manager
  • Is confident managing engaged and knowledgeable boards
  • Has a strong grasp of compliance and governance, including high-rise and BSA environments
  • Communicates in a calm, professional and measured way
  • Takes pride in protecting client relationships and delivering consistent standards

What We Offer

  • A stable, well-run portfolio with long-standing clients
  • A supportive internal team
  • Office-based role in Tunbridge Wells (Mount Ephraim)
  • Generous holiday allowance and flexible working hours
  • A senior, trusted position within a respected RICS-regulated firm
  • Ongoing professional training and funded memberships
  • Full software training on the Resident platform

This is an opportunity for someone who values continuity, accountability and quality over scale.

Key Duties

Duties include, but are not limited to:

  • Act as the first point of contact for Client and Leaseholder enquiries; retain thorough internal file notes; use the Resident platform or other internal systems to raise maintenance tickets, works orders and messaging
  • H&S compliance: proactively manage renewals via Resident; provide Clients with copies of all necessary paperwork; answer Client queries; seek Client written instructions on remedial works and action points
  • Ensure all reports, certificates, maintenance contracts, insurance and related documents are in date, loaded onto Resident and filed within the relevant internal systems
  • Handle day-to-day maintenance issues, arranging appointments, access, quotes and other requirements
  • Work within each Client's TOB, within the constraints of funds held, Approved Expenditure, Section 20 principles and the Client's written instruction
  • Prepare and present budgets to Clients
  • Carry out periodic site visits and all related administration, including reports; ad hoc site visits to meet third parties where required
  • Liaise with bookkeepers on billing, debtors, service charge arrears and general enquiries, appointing solicitors where necessary
  • Manage Section 20 consultations in all aspects, including notices and the tender process, ensuring the Client signs the TOB addendum and Additional Service Fees are billed; act as a conduit between Client, leaseholders, contractors, project managers and other parties
  • Advise on and arrange planned maintenance reports and works, and reinstatement cost valuations
  • Attend meetings where required, including AGMs and departmental meetings, which may be out of hours
  • General office duties, including answering the telephone and managing the key system
  • Work at all times within Alexandre Boyes' Terms of Engagement and Internal Policies, all regulations and industry Codes of Practice, keeping up to date with all changes and introductions
  • Report regularly to your Line Manager; escalate all issues, formal complaints and solicitors' letters to your Line Manager and the Operations Manager
  • Maintain an annual CPD log of personal training and learning; complete internal training as required

Interested?

If you are an experienced residential Property Manager seeking a long-term role with a respected firm, we would welcome a confidential conversation. Please feel free to get in touch with Emma Gasson.

Email emma@alexandre-boyes.co.uk